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Today's deal: Luxury 4.5 Star Stay at Heritage Queenstown for 2 in a Non-Lake View Deluxe Room with Balcony incl 20% off all F&B, a Welcome Drink, Cooked Breakfast, Early Check in & Late Checkout - Options for a Family Deluxe Room or Studio Suite Lakeview Available

Discussion

Michelle Lai commented about 1 month ago. Hi can I upgrade to 2 bedroom suit with extra pricing? If so, how much?
Louise from GrabOne Escapes commented about 1 month ago. Hi Michelle, thanks for your discussion board post! Your post would be best suited to be discussed direct with the merchant. Please contact the team at The Heritage Queenstown directly by using the contact information on the deal page. Thanks!
Sazli Zulkifli commented about 1 month ago. Are there connecting rooms? We are a family of 6. Thanks.
Louise from GrabOne Escapes commented about 1 month ago. Hi Sazli, thanks for your discussion board post! Please contact the team at The Heritage Queenstown directly by using the contact information on the deal page as your post would be best suited to be discussed direct with the merchant. Thanks! :)
Susan Messervy commented about 1 month ago. could the deal for 2 nights for 4 people please be used for 4 adults? thanks
John Lee commented about 1 month ago. I am looking to travel to Queenstown from Auckland but with the uncertainty of national lockdowns, if I purchase a coupon and we go into lockdown and cannot leave Auckland at the dates we booked due to national health reasons, are we able to apply for a refund on the coupon?
Louise from GrabOne Escapes commented about 1 month ago. Hi John, thanks for getting in touch!

If you have purchased the coupon and find that your dates are not available to you, please contact the GrabOne helpdesk directly as the team will be able to request a refund for you. :)

Thanks! :)
Louise from GrabOne Escapes commented about 1 month ago. Hi Susan, please contact the team at The Heritage Queenstown directly by using the contact information on the deal page as your post would be best suited to be discussed direct with the merchant. Thanks! :)
John Lee commented about 1 month ago. Hi Louise, so just confirming that there is no guarantee that refund would be given if we cannot make the booking due to a government ruling outside of our control?
Louise from GrabOne Escapes commented about 1 month ago. Hi there John, thanks for your response!

We are looking at all COVID-19 related queries in a case-by-case basis - we are able to request a refund for you or to look into another solution. I am unable to guarantee that a refund would be processed at this stage however if this was requested, we would try to secure this for you.

Thanks!
David Baird commented about 1 month ago. CAn I call the Heritage and ask if the days I want to book are available prior to purchase
Madeleine from GrabOne Escapes commented about 1 month ago. Hi David - yes, we advise you check arability for your preferred dates prior to purchasing. Please contact the The Heritage Queenstown team via:[email protected] to check availability :)
michelle walters commented about 1 month ago. Hi there, keen to purchase accommodation deal, however what happens if we go into Covid lockdown again, is there any refund, as this is out of my control? Or would you consider a voucher for a different date if this happens?
Louise from GrabOne Escapes commented about 1 month ago. Hey Michelle, thanks for your post! Please refer back to a previous post where your question has already been answered! Thanks! :)

The discussion for this deal is closed. Please contact the helpdesk for any urgent enquiries.